Courses

You leave training with a 3-ring binder
you leave our program with

EXPERIENCE


Virtual Workplace

"A picture is worth a thousand words; but an Experience is worth a million". Pendaran's Virtual Workplace is a one week simulation tool that allows for experiential, collaborative learning. In essence, it is a practice field on which a work team can safely and quickly learn to use tools and processes and see the consequences of their actions and decisions. It simulates real work environments and situations. High intensity simulations are complemented by classroom learning and facilitator-led discussions. Learning is centered around the tools and processes the organization expects its employees to be using to achieve the desired business results.
Students learn where they fit in the big picture and how personal and team accountability impact the whole. They begin to understand how the tools and processes work together as a system. Pendaran's Flight Simulator is designed to unleash the human potential in organizations. When fully engaged, employees can stabilize processes and start the organization and their individual work areas on the path of continuous improvement. They will take this learning with them for the rest of their lives.

Virtual Workplace Learning Highlights:
- Unlearn bad habits Learn the art of implementation
- Learn holistic/systems thinking
- Learn how to establish a structure for implementation and sustaining change/improvement
- Learn to move from firefighting to preparing for and preventing fires
- Learn behaviors needed in a team environment
- Learn tools and processes to achieve your personal and organizational goals

Earn Continuing Education Credits (CEUs)
Pendaran is pleased to offer Continuing Education Units for participation in its Virtual Workplace Simulator training. A Continuing Education Unit is a measure used in continuing education programs, particularly those required in a licensed profession. A CEU is not an academic credit; however, it is a recognized method of quantifying the time spent in the classroom during professional development and training activities. Units for each course are specified on the course information page and are calculated based on learning contact hours.

To earn CEUs for Pendaran’s Virtual Workplace Simulator:
Review the learning objectives (course description) Attend all training sessions and learning contact hours Provide feedback on your learning experience by completing daily and end of course evaluation Upon completion of the course and feedback forms, you will receive certificate from Pendaran awarding the CEUs. To understand whether or not these CEUs may be applied toward professional certification, licensing requirements, or other required training or continuing education hours, please consult your training department or licensing authority directly.

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Creating Value

The Creating Value session stresses the most important purpose of any business or enterprise – CREATING VALUE FOR THE CUSTOMER. Built on the pillars of Continuous Improvement, Customer Pull and Flow of Value, Pendaran’s "Virtual Workplace" session, builds on the student’s growing Lean skills.

Pleasing the Customer, not Pleasing the Boss switches the focus to the customer’s perception of value. Students learn and adopt a common language to describe the current state of processes and develop a future state that changes existing work processes. They create a customer pull and flow of value that leads to a sustainable culture of continuous improvement by learning to see both the value and the waste in work processes. At completion, students will never be able to see their workplace as they once did.

Creating Value Learning Highlights:
- Value Stream Mapping
- Current State Map
- Future State Map
- Learning to Manage [ A3 ]
- Theory of Constraints / Bottleneck Analysis
- Financial Decision Making
- Cockpit / Crew Resource Management

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Constraint Analysis

The Theory of Constraints is another way of looking at a subsystem or ideally at an enterprise to determine the choke point or bottleneck which limits throughput. An enterprise consists of many elements. If each of these elements is optimized individually, overall system performance is often sub- optimal. Identification of the bottleneck provides a focal point for improvement. Otherwise, we spend too much of our resources in improving areas that do not yield business results.

In this course you will learn the fundamentals of the Theory of Constraints and learn how to identify the bottleneck in any given system, based on measurable information. Students will see that as soon as a bottleneck is removed there is another bottleneck to be fixed. They also learn that the bottleneck is not always within a system under study but could be outside of their sphere of control.

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Systems Thinking

Accelerating economic, technological, social, and environmental changes challenge managers and citizens to learn at increasing rates. Yet learning in such environments is difficult precisely because we never confront many of the consequences of our most important decisions. Effective learning requires us to become system thinkers. We must develop the ability to represent and assess dynamic complexity-and practical tools we can use to accelerate learning throughout organizations.

A major problem that senior managers face today is dealing with fundamental change-issues that result either from business success or failure. Whether your company is growing quickly or its growth is stagnant, management strategies and policies that worked before may not be working now. How should you change them? How can you improve (or sustain) growth? ...adjust internal capacity to demand? ...resolve other issues that are creating problems?
- Professor John Sterman,
- MIT, Sloan School of Management

Pendaran has combined the System Dynamics developed at MIT by Professor Jay Forrester and Professor John Sterman's business dynamics modeling with work of other leading systems thinkers such as Russell Ackoff to provide a practical approach to understanding this dynamic complexity. Our team’s many decades of experience bring these topics to life.

Course offerings:
1-Day Introduction to Systems Thinking
2-Day Executive Systems Thinking
5-Day Systems Thinking

All classes are conducted as workshops with hands-on simulations including the production and distribution supply chain "Beer Game" and other scenario simulations.

Participants begin to gain a much better appreciation for the importance of seeing the total system, whether their organization, community or world. Relevant discussion around the big picture, cause and effect and optimization of the whole vs. the parts brings participants to a new level of understanding of their own systems and the impact that they, as individuals, have in those systems.

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Safety

The Pendaran Safety Course teaches students to apply workplace organization (5S) and error proofing to reduce and eliminate unsafe conditions and personal injury in the workplace or any environment. They are challenged with real world situations that become increasingly more difficult throughout the session. When charged to improve these situations, they identify the needed structure (physicals, organizational, and communications) to give the organization greater control over its environment. Then they learn to apply the appropriate tools and processes to address the elements of the structure that need improvement. The course is taught using our exclusive “Pendaran Method” of Accelerated Experiential Learning.

Participants have the unique opportunity to not only learn about Safety as a critical element of the sustainable success of any organization but are afforded the chance to PRACTICE using the skills in real life situations, creating accelerated experience in applying the skills. They come away knowing not only the WHAT, but also the HOW and WHY.

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Workplace Organization / 5s

This Pendaran Course teaches students how to implement Workplace Organization - 5S to create a stable, eff ective work environment by reducing waste and non-value added activity. Students learn how to identify and establish a the needed structure (physical, organizational, and communication) to implement and sustain 5S in the workplace. The degree of difficulty and challenge for the student increases with each experiential exercise. The course is taught using our exclusive “Pendaran Method” of Accelerated Experiential Learning.

Participants have the unique opportunity to not only learn about Workplace Organization – 5S as a critical element of the sustainable success of any organization but are aff orded the chance to PRACTICE using the skills in real life situations, providing them accelerated experience in applying the skills. They come away knowing not only the WHAT, but also the HOW and WHY.

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Mistake Proofing

Pendaran’s Mistake Proofing course prepares participants to make modifications to detect, prevent, or eliminate situations or mistakes from occurring in the workplace or in any environment. They learn what part(s) of the structure (physical, organizational, and communication) must be leveraged to improve the condition and sustain the improvement. Through experience, they learn to use problem solving tools that enable them to determine the root cause of a situation or defect. By the end of the session, students have gained the experience needed to analyze a situation or error, find root cause, and implement an mistake proofing process. The course is taught using our exclusive “Pendaran Method” of Accelerated Experiential Learning.

Participants have the unique opportunity to not only learn about mistake proofing as a critical element of the sustainable success of any organization but are afforded the chance to PRACTICE using the skills in real life situations, creating accelerated experience in applying the skills. They come away knowing not only the WHAT, but also the HOW and WHY.

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